Return & Refund Policy

Thank you for shopping with CeraVe Pakistan. We strive to provide a smooth and reliable shopping experience for all customers. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

We offer a 7-day return policy for eligible products. Customers may request a return within 7 days of receiving their order.

To qualify for a return:

• The product must be unused and unopened
• The item must be in its original packaging with seals intact
• The product must not be damaged after delivery
• Proof of purchase or order confirmation must be provided

For hygiene and safety reasons, opened or used skincare and personal care products are generally not eligible for return unless the item received was damaged, defective, leaked, or incorrect.

How to Request a Return

To request a return, customers must contact our support team with their order details before sending any product back.

Please include:

• Order number
• Product name
• Reason for return
• Supporting images, if applicable

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, leaked, or incorrect product, contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used skincare products
• Products with broken seals or damaged packaging after delivery
• Sale or clearance items
• Gift cards
• Customized or special-order items

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error or a damaged/incorrect item was delivered.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrectly delivered, subject to product availability.

Order Cancellation

Orders may only be canceled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.

Contact Information

Trade Name: CeraVe Pakistan
Business Operator: HA TRADER

Phone Number: 03114034219
Email Address: ceravepakistan2@gmail.com

Business Address:
Alhamd Plaza, Tulip Block,
Park View City, Lahore 54000, Pakistan

Important Disclaimer

CeraVe Pakistan is independently operated by HA TRADER and is not owned, operated, endorsed, or officially affiliated with the trademark owners of CeraVe or L'Oréal Group.

All trademarks, logos, product names, and brand names displayed on this website remain the property of their respective owners and are used strictly for identification and descriptive purposes only.